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Maintenance & Support

If you are interested in maintaining the health of your solution, you can purchase our maintenance package. This will ensure that your system stays up-to-date with the latest versions and will also allow you to upgrade newer versions of SharePoint in the future. Annual Maintenance Agreements are available for all Corevo standard software purchases. Details on Coverage, Pricing and Terms and Conditions are presented below.

Services

  • Consulting
  • Implementation Support
  • Training
  • Maintenance & Support
  • Pilot Programs

Coverage

  • Point release in current version of SharePoint platform along with all patches and service packs for eContractsTM
  • Discounted upgrade to new version of SharePoint platform
  • Includes support of maintenance for customizations
  • Access to a web based ticketing system
  • Technical support provided by e-mail and followed up with phone calls as required for esca lated issues.
  • Free issue resolution, for major issues/defects (as defined earlier in the SOW)
  • Maintaining any customizations and additional modules purchased.

Maintenance Fees

While our maintenance package is optional, it is highly recommended. This is a yearly fee of 20% of the total cost of the eContractsTM. Any additional support requirements can be purchased through our support packages for specific development and customization/configuration support.

Renewals & Cancellations

The Agreement renews automatically on the date of the contract maintenance agreement purchase. The Agreement can be canceled at any time in writing by e-mail, fax or letter. In case of cancellation, Corevo Software will not prorate or issue any refunds for any unused time on this agreement.

Product Support

In addition to providing maintenance on the software, you can also contract Corevo Software for support that would include development, configuration and enhancement of the solution on an as needed basis. Contact our Sales team for any Support related enquires.

What is New and Happening?

Upcoming Release

In the upcoming release of eContracts for sharepoint 2013 and Office 365, we will be providing a native support Project based Contracts, RFx management with self-service portals for IT, Procurement and Sales. We will also provide native support for contract approvals from mobile devices.

Given the need for comprehensive Contract, Compliance and Financial Data we will be introducing data level security for contracts. Also, features to support deeper spend, and revenue analysis with the ability to extract and load data from Enterprise Systems like CRM and ERP are to be launched.

Upcoming Webinar Schedule

Content Updates

WhitePaper New!
Contract Management solution Trends

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